Vetaphone boosts its support for American customers

Eric Hopfensperger (left) and the Vetaphone Support Team now have an extensive parts store in Texas to offer rapid response to US customers

As part of its strategic plan to expand business in the US, the inventor and leading manufacturer of corona surface treatment – Vetaphone – has moved to boost after-sales support to its rapidly growing list of printers, laminators, converters, and extruders.  The investment in a new spare parts facility and supply service in Richardson, TX is designed to offer Vetaphone users quick access to routine parts for its surface treatment systems with a promise of next day delivery.

Vetaphone initially opened its parts supply service for American customers back in 2017, but the business has grown so fast in the past five years that the need for a larger and more streamlined facility became urgent.  Speaking for Vetaphone, Wisconsin-based Support Technician Eric Hopfensperger stated: “Our original spare parts supply was opened to counter accusations that as a European manufacturer we couldn’t support our customers as quickly as a US company.  It soon proved to be a great asset with business ramping up once customers saw how quickly we could respond, and it’s just gotten a whole lot better since.”

The new spare parts warehouse, which has its own dedicated team to offer rapid support and quick turnaround time, is being hosted by The Harman Company, which represents Vetaphone in the southern USA, including Texas and the surrounding states.  It is well-situated close by the major hub of DFW airport, making next day delivery to most of North America an easy task.  “We estimate to have up to 90% of all routine parts in stock for our corona systems, and all sizes of electrodes up to 60 inches.” Hopfensperger added.

With no significant time zone difference or language issues to contend with that might delay order processing, Vetaphone’s American customers are now assured of the best quality back-up available in the market.  In the three months since it opened, the new spare parts operation has made almost 200 shipments. 

Speaking for Vetaphone, Sales Manager for the Americas Ted Wolski commented: “This is a fantastic new support service not only for our customers in the States, but also for those in Canada to the north and Latin America to the south, making the world’s number one surface treatment technology an easy choice to make.  It will certainly play a big part in our plans for rapid growth, and we look forward to seeing what doors this opens for us stateside.” 

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