Domino Service & Support: Driving Long-Term Success for Label & Packaging Companies
By: Domino
Gurnee, IL – In the competitive world of label and package printing, companies know that investing in the right technology is only part of the equation. What truly sets a provider apart is the support that stands behind the product. For businesses that rely on Domino, the difference isn’t just about equipment — it’s about trust, commitment, and an unwavering dedication to customer success.
To help illustrate that point, a brand new VIDEO: Domino Service & Support was created that features 11 Domino customer personnel and eight Domino Service & Support team members, in which they describe what label & packaging converters can expect when they choose Domino.
Andy Staib, Owner & CEO of DWS Printing & Packaging, describes what is key: “We demand and expect the same level of support and partnership from our supply chain as we give to our customers—Domino has consistently delivered.” That sentiment was echoed by Matt Berry, Vice President of Impact Label, who explained how Domino’s engagement extended well beyond the initial sale: “They weren’t just selling a press; they were asking, ‘What can we do? How can we do it better?’ Their support was what put them over the finish line.”
At the heart of Domino’s philosophy is an understanding that success is shared. Mark Meyer, Director of Service & Support, puts it simply: “Our success is based entirely on your success. We’re here to ensure that when you buy Domino equipment, it runs every day—because when you succeed, we succeed.”
That hands-on approach is something Nye Hornor, President of Amherst Label, saw firsthand: “From installation to training, Domino has gone above and beyond, showing us the best ways to maximize efficiency and minimize downtime.”
Glen Hayden, Technical Help Desk Support Team Leader, describes how the company’s remote support capabilities, including TeamViewer, provide rapid, hands-on troubleshooting. “We’re the first line of defense, ensuring that customers get the assistance they need — when they need it.” For Chris Stoehr, President of Southwest Label & Printing, this proactive approach is invaluable: “Whenever something happens, we can call Domino. They can go in electronically and remotely and do some things to see where we’re at, which makes it very convenient. Their support is unsurpassed by anyone I’ve seen so far.” Ralph Sanchez, Domino Field Service Manager West Region, reinforces this: “Even though we’re a global company, we act local. We know our customers, and we work as a team to do what’s right for them.”
That level of partnership is crucial for companies with ambitious growth plans. Stuart Reeve, President & CEO of Mammoth Labels & Packaging, says: “We aim to quadruple in size over the next five years, and partnering with Domino is a major factor in making that happen.”
Domino Service & Support doesn’t just respond to challenges—it anticipates them. Sarah Ervin, Digital Solutions Specialist, explains: “The Digital Solutions group is a bridge between our sales department and our service department. We want to make sure that your workflow is the most efficient for not just the Domino press, but also for the rest of your facility.”
Gary Gestring, Owner & Vice President of Art Advertising, sees that attention to detail in action: “Over the years, we’ve purchased quite a bit of equipment. This is probably the single best piece of equipment that we’ve bought—not just the performance of the machine, but because of the support. They have made us excited about what this machine can do.” Mark Thomas, Field Service Engineer at Domino, adds: “Even though we have great equipment, it’s the people that make the big difference.”
Robert Parker, Owner of Label King, sums it up: “The Domino difference is the service level that we get when we need it, on a day-in and day-out basis. They take it personal, just like we take it personal.” That personal investment resonates across the team, as Jessie Van Apeldoorn, Lead Installation Engineer, shares: “For me, service is the best. This is my home. I make a difference on a daily basis.”
For companies relying on technical expertise, Domino’s support team is like family. Katie Putnam, Prepress & Digital Print & RFID Supervisor at Amherst Label, emphasizes this: “The Domino Support team is great. They’re very responsive in phone calls and emails, and we love when their techs are on-site because they’re like family to us.” Chris Gehring, Trainer at Domino, sees training as a long-term investment: “We take training very seriously here at Domino. My job is to take conscious competency to unconscious competency before they leave.”
Abdullah Alyousif, Director of Engineering at Impact Label, values the depth of training provided: “Domino gave us the training package that includes operator training, prepress training, estimating, and sales training. All of that helps us when we run production.” Tom Grencik, Domino Field Service Manager East Region, highlights how feedback drives improvement: “We take voice of the customer very seriously. We survey after each touchpoint to ensure we are meeting or exceeding expectations.”
That commitment to long-term success is why Steve Grace, President of Grace Label, continues to reinvest in Domino: “Do I believe in the Domino difference? Yes, I do. They do what they say they’re going to do. They help us out when we need help, and anytime we’ve had a problem, it’s been solved.” Stacy Gestring, Owner & President of Art Advertising, agrees: “Their team is fantastic, and we really felt a connection with them. They care about us like we care about our customers.”
The ‘Domino Difference’ isn’t just a phrase — it’s a way of doing business. It’s about more than technology; it’s about trust, expertise, and a partnership that drives long-term success.
About Domino
Domino is a leading manufacturer and distributor of digital printing and product identification solutions. Celebrating its 47th year in business, Domino is a global organization with world headquarters in the UK, and North America headquarters in Gurnee, IL. Domino has 25 subsidiaries, representation in over 120 countries, and over 3,000 employees worldwide. For more information on Domino digital printing, please visit dominodigitalprinting.com