Ask S.A.M.™: Your Gateway to Cutting-Edge Adhesive Expertise
By: Mactac
Mactac’s new program redefines technical support for the toughest challenges.
STOW, Ohio – Sept. 10, 2024 – Mactac®, a LINTEC® Company, is pleased to introduce Ask S.A.M.™, a technical service program featured at Labelexpo Americas 2024 in Chicago. This innovative service is designed to tackle the most challenging label technology issues, showcasing Mactac’s deep commitment to providing unmatched solutions for its customers. Labelexpo attendees can learn more about Ask S.A.M. and engage directly with application experts at booth #143.
Ask S.A.M.—short for Ask Spinnaker and Mactac—embodies a major advancement in customer support, drawing on the combined strengths and technical acumen of both portfolios and synergy achieved through recent mergers.
“Ask S.A.M. perfectly illustrates the stronger, more unified Mactac of today,” said Dalia Naamani-Goldman, Vice President, Sales and Marketing, Mactac North America. “With the backing of our parent company, LINTEC, and the integration of recent acquisitions like Duramark, Spinnaker and Label Supply, we have built a powerhouse of industry expertise. This allows us to present our customers an even wider array of solutions, marking a new chapter in service and technical excellence.”
Ask S.A.M.™ provides companies with easy access to Mactac’s extensive core and specialty portfolio and technical expertise. The program is specifically designed to help customers with solutions to difficult-to-solve technical problems with a strong emphasis on speed and responsiveness.
The process is simple and efficient: Customers reach out to their sales or technical contact with inquiries, which are reviewed by the Mactac technical team several times a week.
“Ask S.A.M. is committed to getting back to customers within 48 hours, focusing on providing solutions that fit their needs and match Mactac’s strengths,” adds Naamani-Goldman. “This approach ensures that responses are practical, prompt and effective.”
To Ask S.A.M., contact your Mactac representative directly, email MAmericas@mactac.com or call 800.762.2822.
To set up a meeting with Mactac at Labelexpo Americas 2024, call 800-255-9733, email mactac.americas@mactac.com, or visit www.mactac.com/rolllabel.